Shipping policy

Shipping rates

DrivenByWire offers paid shipping at discounted carrier rates. Available shipping options and the total shipping charge are displayed at checkout before you complete your purchase.

Shipping charges depend on your destination, the items in your order and the service selected. Any applicable handling charge is included in the shipping total shown at checkout.

Shipping destinations

Available destinations and services are determined at checkout. If no shipping option appears for your address, contact info@drivenbywire.com with your location and the items you would like to order.

Order preparation and availability

In-stock orders are normally dispatched within 2–3 business days. Special-order, custom or backordered items may require additional time before shipment.

If you need an item by a particular date, contact us before ordering to confirm availability and discuss shipping options.

Delivery estimates and tracking

Carrier transit times begin after dispatch and are separate from order preparation time. Delivery estimates depend on the destination, carrier and selected service. Weather, holidays, carrier disruptions and customs processing may affect delivery.

Tracking details are provided for tracked shipping services once the order has been dispatched.

International duties, taxes and brokerage

For international orders, any applicable import duties, import taxes and customs or brokerage charges are the customer’s responsibility and are payable on arrival. These charges are separate from the shipping charge shown at checkout.

Delivery addresses and shipment issues

Check your delivery address carefully before submitting your order. Contact us promptly if a correction is needed; changes may not be possible after dispatch.

For a delayed, missing or damaged shipment, contact info@drivenbywire.com with your order number and relevant details. Keep the packaging and take photographs if your shipment arrives damaged.

Return shipping

Return shipping is not free. Customers are responsible for the shipping costs of approved standard returns. Please obtain return approval before sending any item back.

Return eligibility, deadlines and exclusions are set out in our Refund Policy. If an item is damaged, defective or incorrect, contact us before arranging a return so we can assess the issue.

Questions

For shipping inquiries, contact info@drivenbywire.com. Include your order number if you have already placed an order.